Privacy Policy
Last Updated: January 19, 2025
1.Introduction
VIRTUALLIFE TECHNOLOGIES INC. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Trackloop, our order management platform and related services.
2.Who We Are
- Company:
- VIRTUALLIFE TECHNOLOGIES INC.
- Website:
- trackloop.ca
- Email:
- privacy@trackloop.ca
3.Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- • Create an account (name, email, password)
- • Use our services (orders, customers, production data)
- • Contact customer support
- • Subscribe to communications
Information Collected Automatically
- • Log Data: IP address, Browser type, Device information
- • Usage Data: Pages visited, Features used, Time spent
- • Technical Data: Operating system, Screen resolution, User agent
- • Cookies: Session cookies, Analytics cookies
4.How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Provide, operate, and maintain our order management platform
- Account Management: Create and manage your account, authenticate users, and provide customer support
- Processing: Process and fulfill orders, manage customer relationships, and track production workflows
- Communication: Send service-related notifications, updates, and security alerts
- Improvement: Analyze usage patterns to improve our platform and develop new features
- Security: Detect and prevent fraud, abuse, and security incidents
- Compliance: Comply with legal obligations and enforce our terms of service
Legal Basis for Processing (GDPR): We process your personal data based on: (a) Contractual necessity to provide our services, (b) Legitimate interests in operating and improving our platform, (c) Compliance with legal obligations, and (d) Your explicit consent where required.
6.Your Privacy Rights
You have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@trackloop.ca. We will respond within 30 days.
7.Data Security
We implement industry-standard security measures including encryption (TLS 1.3, AES-256), access controls, and regular backups to protect your information. In the event of a data breach, we will notify affected users within 72 hours as required by law.
8.Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention for up to 7 years as required by applicable laws.
9.Contact Us
For privacy-related questions or to exercise your data rights, contact us at privacy@trackloop.ca. For general support, email support@trackloop.ca.
This policy may be updated periodically. Continued use of our service after changes constitutes acceptance of the updated policy.