Last Updated: May 20, 2026
Language / Langue: This document is available in English. Une version française sera disponible prochainement.
These Terms of Service ("Terms") constitute a legally binding agreement between you and Virtuallife Technologies Inc., governing your access to and use of Trackloop.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
To use Trackloop, you must:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access.
We may suspend or terminate your account at any time for violation of these Terms. You may terminate your account through your account settings.
Trackloop provides order management, customer management, production workflows, analytics, and integrations with third-party services.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. The Service is provided "AS IS" and may be temporarily unavailable due to maintenance or circumstances beyond our control.
Payments are processed through Stripe, Inc. Fees are charged in advance on a recurring basis according to the plan you select (monthly or annual). Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.
Auto-Renewal Disclosure (California Subscribers): By subscribing, you authorize TrackLoop to automatically charge your payment method on a recurring basis until you cancel. You may cancel at any time, effective at the end of the current billing period, from your account billing settings or by emailing support@trackloop.ca. Cancellation is processed through the Stripe Customer Portal accessible from your account.
Renewal Reminders: For annual subscriptions, we will send a renewal reminder email at least fifteen (15) days before each automatic renewal charge. Monthly subscriptions receive Stripe's standard upcoming-renewal notification.
Price Changes: We may change our pricing at any time. We will provide at least thirty (30) days' advance notice of any material price change, effective on your next renewal. Continued use after the notice period constitutes acceptance of the new pricing.
Refunds: Except where required by applicable consumer protection law (including but not limited to British Columbia's Business Practices and Consumer Protection Act and Quebec's Consumer Protection Act), fees are non-refundable. We may, at our discretion, provide a pro-rated refund for unused portions of a paid billing period.
Free Trial: If you sign up for a free trial, you will not be charged until the trial period ends. We will send a reminder email before the trial converts to a paid subscription. You may cancel before the trial ends to avoid any charge.
You are responsible for all applicable taxes (GST, HST, PST, US state sales tax, VAT, etc.). Taxes are calculated and collected by Stripe based on your billing address.
You retain all rights to your data. You grant us a license to use, store, and process your data solely to provide and improve the Service. We handle data in accordance with our Privacy Policy.
Integrations with third-party services (QuickBooks, Stripe, etc.) are subject to their respective terms. We are not responsible for third-party service availability or errors in synchronized data.
You are solely responsible for business decisions made based on Service data. We do not guarantee data accuracy or completeness.
You agree NOT to:
The Service is owned by Virtuallife Technologies Inc. and protected by intellectual property laws. You may not copy, modify, or distribute without our express written permission. If you provide feedback, we may use it without obligation to you.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not warrant uninterrupted, secure, or error-free service. Some jurisdictions do not allow warranty exclusions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Virtuallife Technologies Inc., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:
REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MAXIMUM LIABILITY: OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Carve-Outs: Nothing in this Agreement excludes or limits liability for:
ASSUMPTION OF RISK: YOU EXPRESSLY ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH THE USE OF THE SERVICE. For complete details, please review our Legal Disclaimer.
You agree to defend, indemnify, and hold harmless Virtuallife Technologies Inc., its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
This indemnification obligation does not apply to claims arising from our gross negligence, willful misconduct, or breach of this Agreement.
Our Indemnification: We will defend you against any third-party claim that the Service, as provided by us, infringes that third party's intellectual property rights, and we will pay damages finally awarded by a court or agreed in settlement, provided you promptly notify us in writing of the claim and give us sole control of the defense.
Force Majeure: Neither party is liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, war, pandemic, cyberattacks, internet outages, or actions of governmental authorities.
Governing Law: These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
Informal Resolution: Before filing a formal claim, you agree to first contact us at support@trackloop.ca and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
Arbitration Agreement & Class-Action Waiver (US Subscribers Only)
If you are a subscriber located in the United States, this Section governs how disputes between you and TrackLoop are resolved. Please read carefully — it affects your legal rights.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English. The seat of arbitration shall be a mutually agreed location, or by videoconference where practicable.
Class-Action Waiver: YOU AND TRACKLOOP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
Carve-Outs: The arbitration requirement and class-action waiver do not apply to: (i) claims for injunctive or equitable relief to protect intellectual property rights; (ii) claims that may be brought in small-claims court in your local jurisdiction; (iii) any action by a government agency.
Opt-Out: You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing support@trackloop.ca with the subject line “Arbitration Opt-Out” and including your full name and account email. Opting out will not affect any other provision of these Terms.
Jurisdiction (Non-US Subscribers): Subscribers located outside the United States agree that any dispute shall be subject to the exclusive jurisdiction of the courts located in the Province of British Columbia, Canada, except where applicable local consumer protection law provides otherwise.
We may modify these Terms at any time. We will provide notice by updating the "Last Updated" date. Continued use after changes constitutes acceptance.
We respect the intellectual property rights of others and expect users of the Service to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, we will respond expeditiously to notices of alleged copyright infringement that comply with applicable law.
Filing a DMCA Notice: If you believe content hosted on TrackLoop infringes your copyright, please send a written notice to our designated DMCA agent containing:
Designated DMCA Agent:
Counter-Notice: If you believe material removed from the Service was misidentified or removed in error, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3).
Repeat Infringers: In appropriate circumstances, we will terminate the accounts of users who are determined to be repeat infringers.
Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Addendum, and (for mobile/desktop app users) the End-User License Agreement, constitute the entire agreement between you and TrackLoop with respect to the Service.
Order of Precedence: If there is any conflict between these Terms and our Data Processing Addendum with respect to the processing of personal data, the Data Processing Addendum prevails.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Survival: The provisions of Sections 8 (Intellectual Property), 9 (Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), 14 (DMCA), and 15 (General Provisions) survive termination of this Agreement.
Export Controls and Sanctions: You represent that you are not located in any country subject to a comprehensive US embargo, and you are not on any US government list of restricted parties. You may not use or export the Service in violation of US export laws or other applicable trade-control regulations.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If you have questions about these Terms, contact us at support@trackloop.ca or by mail at:
Virtuallife Technologies Inc.
Unit 199, 7184 120 St
Surrey, BC V3W 0M6
Canada